The COVID-19 crisis requires updates to DFW property management protocols. Owners and residents, read on to stay up-to-date with RentHub.

The RentHub team knows this is a confusing and stressful time for our property owners and residents! With the continued escalation of COVID-19—also known as the Coronavirus—we want to express our deepest sympathy to those impacted. Many of you are watching the news and questioning how COVID-19 might affect your community. Rest assured that our DFW property management team is here for you as we navigate the situation.

Our Response

RentHub has put together this resource page to help you stay informed about current COVID-19 conditions, how the local, state, and federal response rules and regulations might affect you. We also want you to know that RentHub is working hard to be available, stay ahead of the game, and respond promptly and effectively.

As you know, the COVID-19 situation changes rapidly! We will update the following information as-needed to be as timely, accurate, and useful as possible! Our owners and residents can use this page as your "home base" about your home base during the COVID-19 crisis. If you have immediate concerns or needs, please do not hesitate to reach out to us via email at

Where Owners and Tenants Can Find the Latest Find Information

To stay up-to-date on the latest COVID-19-specific news and protocols, please refer to the following online federal and state resources. 


For Emergency Resources and Help

Food and Essentials

For assistance receiving food, toiletries, and other essentials for basic needs, the DFW metroplex is working hard to provide through these resources:

The North Texas Food Bank
Baptist Benevolent Ministries of Irving
Cedar Hill Food Pantry
Desoto Food Pantry
Tarrant Area Food Bank
Catholic Charities
Salvation Army
Wings Dallas

Many local churches and schools are offering food assistance to students. Please stay connected to your neighborhood school systems and community websites during this time. 

Medical Assistance

If you need medical assistance, use these links to find your nearest local hospital. In an emergency, please call 911 first. If you feel that you might have symptoms of COVID-19, please call your local hospital or doctor first to receive instructions for testing and treatment. 

Parkland Hospital
Medical City 
Methodist Hospital 
Baylor University Medical Center
Texas Health Presbyterian

Many DFW hospital systems have multiple locations to help you receive help close to home.

For Assistance With Rent Payments

If you are unable to pay your rent due to the COVID-19, help is available! Please reach out to the following resources for rent assistance:

White Rock Center of Hope 
Housing Crisis Center
Catholic Charities
Irving Cares
Salvation Army
Wings Dallas
Texas Rent Relief

RentHub Office Hours

Although we are complying with recommended COVID-19 safe office protocols, we continue our DFW property management with "business as usual" for all of our owners and tenants. As always, your tenant portal or owner portal is always available as a resource to review your account or make a maintenance request.

Our Current Response Times

As always, RentHub prioritizes all resident and owner needs to handle every request appropriately and promptly. During the COVID-19 crisis, we will continue to maintain that protocol. For all requests, please note our current anticipated response times: 

  • Non-emergency: Within 7 days
  • Emergency: Within 3 days 

We will continue to monitor our response times and update this page accordingly!


For Our Residents:
Before Entering Your Home

To help protect our team and our residents, RentHub will follow updated protocols to follow government guidelines for person-to-person contact. 

For our residents, before entering your home for any reason, you will receive a phone call from our office. Our team will ask a few simple questions to determine if we can safely be in contact with your home. This new measure will be most evident through our follow-ups to maintenance service requests. 

Your honest answers and transparency are critical and will help keep yourself and our team safe while working in your home. Please note: if we determine that our service team cannot enter your home, we have alternate resources and partners to help complete emergency service requests on a case-by-case basis.

Our Assurance to Our Owners

RentHub will continue to monitor the COVID-19 situation and alert you to any changes necessary to maintain the care of your properties. We are expertly equipped with the best DFW property management technology and an all-star staff to help us navigate the conditions our owners and residents face as a result of new COVID-19 protocols. If you have any questions about your properties or how we are adapting the way we work, please contact us at